top of page

Frequently Asked Questions

  • Who is Bim?
    It's me, Abimbola, Bim for short.
  • Where is Studio Bim based?
    Studio Bim is based just outside London in Essex, United Kingdom.
  • What is the best form of contact?
    If you would like to arrange a quote and check booking availability, please complete our form, alternatively, if you have an enquiry contact hello@mystudiobim.com and we will be happy to respond.
  • What paper do you use?
    For all our stationery we use high quality thick uncoated cardstock which is FSC certified. Our thickness varies from 110/135gsm for envelopes and from 270/350gsm for cards. Options to increase the thickness, especially for premium finishes are available upon request.
  • What are Semi-Custom suites?
    Semi-Custom suites are pre-designed stationery collections that can be personalised to include your events details and customised to your colour palette through our range of paper colour shades and printing/press finishes available.
  • Do I have to order the entire Semi-Custom collection suite?
    Absolutely not! Infact, we encourage our clients to be intentional and resourceful when selecting their stationery. If you would just like to order invitations only (including accompanying envelopes), we will be more than happy to proceed.
  • Is there a minimum order quantity?
    Yes, our minimum for digital printing is 20 units and 30 units for premium finishing. We can print less, however the price will be the same as 20/30 to cover labour and cost of materials.
  • How many colour shades are available?
    Currently, we have 20 shades available. We are always on the lookout for new and exciting colour shades to offer our clients. If you have a colour/hue in mind that is not available in our collection, please feel free to complete our form and let us know your colour preference. We may have the perfect swatch for you. Selecting a colour out of our range will attract a customisation fee.
  • Can I see a sample before ordering?
    Yes, samples can be purchased in our stationery shop.
  • How long does a Semi-Custom order take?
    As our Semi-Custom stationery is made to order, the lead time depends on how soon our clients can finalise on the design. We aim to complete and dispatch invitations by 4 weeks and invitation suites by 6 weeks.
  • How many invitations should I order?
    Remember to calculate your quantity required by couple or family, rather than per guest. We recommend including at least 10 extra invitations to your order for mistakes and last minute additions to your guest list.
  • Do you offer bespoke stationery services?
    At the moment, we only offer our Semi-Custom collections. However, we are happy to work collaboratively with you to further customise any of our studio collections to your liking, this service will of course attract a customisation fee for design labour and cost of materials.
  • Can you do express orders?
    Yes, an express order is prioritised to be completed within 2 weeks. A 30% fee will be applied to the invoice if the request for an express order has been approved. Please be aware, that an express order is equally dependent on the responsiveness of the client during the design stage. Each design draft will be issued within 24 hours of receipt of client payment and wording or feedback from the preceding design draft. We aim to complete the design stage within 4 working days and allocate 10 working days for production and dispatchment.
  • Can I book in advance?
    In short, yes. However, we accept bookings on a first come first serve basis. Booking availability may vary during the calendar year so we encourage you to get in touch as soon as possible so we can start designing.
  • How do I make payment?
    Enclosed in our invoicing is our payment instructions, settlement can either be made by bank transfer or Paypal.
  • How soon after payment will I receive my first proof?
    Please allow up to 4 working days to receive design proofs.
  • Is it possible to change my order?
    Once the final draft has been approved by our client, the order cannot be changed as the design has entered into production. If you have a sudden change of heart over the details of your order after payment, we encourage you to inform us before approving the design.
  • Do you ship internationally?
    Yes, we are more than happy to. Please make sure you include your shipping location in the form so that we can arrange a quote. Please be aware that import tax may be applicable upon arrival.
  • Who is delivering my stationery?
    For UK orders, standard delivery will be arranged either with Royal Mail or DPD, all our Semi-Custom orders will be tracked. Our dispatch note will always include the entity delivering your order.
  • Can I get a refund?
    As our Semi-Custom stationery is made to order, therefore, all orders are non-refundable and not eligible for exchange. If there is anything that you are not happy with in your order, please do not hesitate to get in touch, we will do our upmost to resolve the matter.
bottom of page